1Who we are
RelayDock is an account-connection service operated by TECHERO LLC, a Delaware limited liability company, 1111B S Governors Ave #21885, Dover, DE 19904, USA ("RelayDock", "we", "us"). Contact: support@relaydock.app.
Businesses ("Customers") use an AI assistant platform to answer their own customers and to book appointments. RelayDock is the component through which a Customer connects its own Google Calendar, WhatsApp Business account or Instagram professional account to that platform. This policy explains what data we access through those connections and what we do with it.
2Our role
- For messages and appointment details of a Customer's own customers ("End Users"), the Customer decides why and how that data is processed. We process it on the Customer's behalf and under its instructions, as a processor or service provider.
- For the account and connection data of the person who connects an account (name, e-mail, account identifiers, access tokens), we are the controller.
3Google user data
What we access and why
| OAuth scope | What it allows | Why we need it |
|---|---|---|
calendar.readonly | Read-only access to calendars and events, including free/busy information | To check the connected calendar's availability, so the assistant only offers appointment times that do not conflict with existing events |
calendar.events | View and edit calendar events | To create, update and cancel the appointment events the assistant books on the Customer's behalf |
How we use, store and protect it
- Calendar data is used solely to provide the appointment scheduling features described above. It is not used for any other purpose.
- OAuth access and refresh tokens are stored encrypted at rest and are never shared with third parties.
- We store only the minimum calendar-derived data needed for the feature, for example busy time ranges while computing availability, and identifiers of the events we created.
- Google user data is never used for advertising, never sold, and never used to train artificial-intelligence or machine-learning models, including our own or third-party generalized AI models.
- Humans do not read Google user data, except (a) with the Customer's explicit permission, for example in a support request, (b) where necessary for security or abuse investigation, or (c) where required by law.
- Google user data is transferred to others only where necessary to provide or improve the user-facing features described here, to comply with applicable law, or as part of a merger or acquisition with prior notice.
Limited Use disclosure
RelayDock's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Revoking access
- Disconnect Google Calendar at any time from the integrations settings of the product you use. Disconnecting deletes the stored OAuth tokens.
- You can also revoke access from your Google Account at myaccount.google.com/permissions.
- Events already created in your Google Calendar remain in your calendar, under your control.
4Meta platform data
This section covers WhatsApp Business and Instagram.
What we receive
- Connection data: identifiers of the WhatsApp Business Account, business phone number or Instagram professional account you connect, its display name or username, and the access token issued by Meta.
- Conversation data: messages exchanged between the business and its End Users on the connected number or account (content, time, delivery status), and the End User's identifier as provided by Meta: a business-scoped user ID, a phone number where Meta shares it, an Instagram-scoped ID, and a profile name.
- Where a WhatsApp Business app number is connected, messages the business sends from that app, and conversation history the business chooses to share during onboarding.
Why we use it
- To deliver the assistant's replies that the Customer configured, and to stop replying when a person at the business answers.
- To show the Customer the history of its own conversations.
- To honour opt-out requests and to respect the messaging rules of the WhatsApp Business Platform and Instagram.
- To measure usage for billing and to keep the service secure and reliable.
What we never do
- We do not sell Meta platform data, do not use it for advertising, and do not use it to train AI models.
- We do not use one Customer's data for another Customer.
- Access tokens are stored encrypted at rest and are never shared.
5Automated processing
Replies are generated by AI language models. To generate a reply, the relevant message text and the Customer's own business information are sent to AI service providers under commercial API terms that prohibit training on this data and limit its retention. Replies are automated; the Customer remains responsible for its assistant's configuration and can take over a conversation at any time.
7Where data is processed
Our primary infrastructure is located in the European Union. Some service providers process data in the United States and other countries. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses.
8How long we keep it
- Access tokens: until you disconnect, then deleted immediately.
- Conversation and appointment records: for the period the Customer sets in its retention settings, or until the Customer deletes them or closes its account.
- After disconnection or account closure, remaining connection data is deleted within 30 days, unless a longer period is required by law.
9Your rights
Depending on where you live (for example under the GDPR, the Turkish Personal Data Protection Law No. 6698 (KVKK), or US state privacy laws), you may have the right to access, correct, delete or export your data, and to object to or restrict its processing.
- If you wrote to a business and want your messages deleted, contact that business first: it controls that data. You may also write to us and we will pass your request to the business.
- If you connected an account, write to support@relaydock.app or follow the steps on the Data deletion page.
We respond within 30 days. You also have the right to lodge a complaint with your data protection authority.
10Security
Data is encrypted in transit; access tokens are encrypted at rest; each Customer's data is logically isolated; access by our staff is restricted and logged.
11Children
RelayDock is a business service and is not directed to children under 16.
12Changes
We post every change on this page and update the date at the top. Material changes are notified to connected account owners by e-mail.
13Contact
TECHERO LLC
1111B S Governors Ave #21885, Dover, DE 19904, USA
support@relaydock.app