1If you connected an account
- Disconnect in the product you use. Open its integrations or channels settings and choose Disconnect. The stored access token is deleted at once and the assistant stops using the account.
- Remove the permission at the source (optional, recommended).
- Google: myaccount.google.com/permissions, choose RelayDock, then Remove access.
- WhatsApp Business: Meta Business Settings, Accounts, WhatsApp accounts, Partners, then remove the partner.
- Instagram: Settings, Website permissions, Apps and websites, RelayDock, then Remove.
- Ask us to delete what remains. Write to support@relaydock.app with the subject "Data deletion request" from the e-mail address of your account, and tell us which number, Instagram username or calendar was connected.
2If you wrote to a business
If you messaged a business that uses an automated assistant and want your messages deleted, contact that business: it decides how long its conversations are kept.
You can also write to support@relaydock.app with the number or Instagram account you wrote to, and the number or username you wrote from. We pass your request to the business and confirm when it is done.
3What happens next
- We confirm your request within 7 days and complete it within 30 days.
- Deleted: access tokens, connection details, and the conversation and appointment records held for the connection.
- Not deleted by us: events in your own Google Calendar and messages in your own WhatsApp or Instagram apps, which stay under your control; and records we must keep by law, such as invoices.
More detail is in the Privacy Policy .